Digital accessibility and compliance is something that you need to consider for your B2B website. An ADA compliant website ensures that your business is more readily accessed by other businesses. Though at the heart of it lies the idea of equal opportunity and equal access for all, it also ensures that your business cuts across boundaries and reaches all. It is important for your B2B website to offer quality content and it needs to be accessible. When other businesses can easily gather important information on your offerings, you are sure to increase your sales and scale new heights.
B2B Website Accessibility Checklist
There are critical required features for B2B websites. Regardless if users on your site are existing or potential customers, these features should be accessible where applicable.
- Access page content and blogs
- Email marketing integration
- Contact forms
- Business/Office Locator
- Flexible checkout process
- Customer registration
- Site search
B2B Website ADA Compliance Lawsuits
B2B companies provide an array of services beyond their offering. A moving company doesn’t just move office furniture to a new office, they could also provide special deals on their website, email promotions, and a means for a customer to get in contact with a moving professional. A business service’s website should host plenty of valuable, quality content such as blogs, services pages, videos, and images as well as provide forms to capture contact information to contact prospects.
A 2010 U.S. Census Bureau report approximated 8.1 million people in the United States are visually impaired, including 2 million who are blind, and is expected to have increased since. A user that is visually impaired or legally blind requires the assistance of screenreading software to read website content. In the wave of technological advances in recent years, assistive computer technology is an increasingly prominent part of everyday life. You need your website to be accessible to your client or their employees who may have a disability. Doing so allows blind and visually impaired persons to fully and independently access a variety of business services.
Under the Americans with Disabilities Act, businesses cannot deny persons with a disability equal access to goods and services provided by the business as they would to persons without a disability. Customers can bring a civil rights action, or file a federal lawsuit against a business service for their failure to design, construct, maintain, and operate their website to be fully accessible to and independently usable.
Business service websites can contain thousands of access barriers that make it difficult if not impossible for customers who are blind and visually-impaired to use the business’s website. This excludes users with a disability from the full and equal participation in the growing Internet economy that is an increasingly common part of daily living.
Check out these B2B lawsuits:
- Staffing Agency Adecco USA Website Violates the ADA
- Interior Decorators and Designers Workroom, Boffi New York LLC and Boffi, Inaccessible Website Design
- Dumbo Moving & Storage Served Class Action in Violation of ADA Web Accessibility
- Chesapeake Bank Website and Mobile Application Not Fully Accessible to Blind or Visually Impaired Patrons
- Bank of New York Mellon Corporation’s Inaccessible Website Served Class Action
- Bank of Hope Website Inaccessible to Assistive Technology Used by Patrons